Chuck Westphal

Raymond Charles Westphal – “Chuck” rrholdingcomp@gmail.com 678-793-0018

Chuck Westphal sits on the board of directors for Releve One (Non-profit) in Franklin Tennessee.

Formerly the Executive Senior Vice President of Operations for O’Charley’s. He joined O’Charley’s in 2001. Chuck specializes in operations, management, and strategic planning. Specifically developing protocols and systems from conception through implementation. These strong operations driven processes having a positive impact on Team members and the bottom line. Skilled at partnership development through excellent communication, interpersonal and organizational skills. Organizing complex projects, strategic and tactical delegation.

His ability to build partnerships through Learning and Development experiences while keeping Key Performance Indicators healthy and prosperous has given him the reputation as “One of the best operators in the business”.

Chuck strongly believes that having a servant heart coupled with developing / maintaining innovative and industry-leading protocols are fundamental building blocks in creating a strong organization. Chuck is passionate about building a positive culture by focusing on personal character traits.

Focused, driven and a motivator of others, as the Executive Senior VP of Operations he is empowered to lead the performance of the company. Utilizing a concentrated effort of Strategizing Partnerships maximizing sales and flow through by focusing on leveraging the leadership potential within the organization.

Prior to working for ABRH / O’Charley’s for the last 19 years Chuck was with Steak and Ale for 11 years.

#VPofOperations #Executiveleadership #Supportive #Accountable #Strategic #Legal #Analytical

ACCOMPLISHMENTS / AWARDS
O’Charley’s – (19 years) 2001 to 2020
Executive Senior Vice President of Operations
• Responsible for over 200 locations in 20 states with annual sales over $500 M.
• Oversight in the following departments: Construction, Culinary, Training, Marketing and
Purchasing.
• Designed and implemented labor management system
• Designed an incremental sales program that increased sales 1.27%
• Designed and implemented the OC off premises platform
• Designed and implemented the CTX cooking platform / matrix
Regional Vice President
• RVP territory 2010 (North Carolina, South Carolina, Virginia, West Virginia and Western
Tennessee) in 2015 territory expanded to include (Florida, Alabama, Indiana, Ohio, Illinois,)
• Led the company in all Major Key Performance indicators.
• Stabilized company sales and profits by increasing Regions net Revenue by 1.73 million with 74%
flow through
• Created and served on Advisory Boards for all departments
Operations Director
• Highest retention / Lowest Turnover 2006, 2007, 2008 and 2009
• Highest Guest Satisfaction 2005, 2006, 2007, 2008, 2009 and 2010
• Training - On boarding and Operational Training for Executive Personnel
• Co- Developed and Implemented Labor Management System and Theoretical Food Cost Module
• Operations Director of the year 2010
General Manager
• Legacy award winner (Training, Turnover and Retention) 2005
• New Restaurant opening GM
• Company Trainer – Operations Specialist
• Certified T.I.P.S. Trainer – Responsible Alcohol Awareness Program
• Partnered with Jerry Lewis Muscular Dystrophy Fundraising Efforts – On air presentations
Steak & Ale (11 years) 1990 to 2001
• Highest company Cash Flow / 1996, 1997, 1998, 1999, 2000 and 2001
• Highest company singly day Sales record
• Highest company singly week and Period sales record
• Liquor Licensee for the state of GA

Partners with and / or supports:
Releve One (Board of Directors, Non-Profit)
Annual Toys for Tots
Atlanta Children’s Hospital
Atlanta Food Bank
Boys and Girls Clubs of America
Christian Broadcast Network
Co-Mission – World without Orphans
Divorce Care for Children Program (instructor for 9 years)
Paulding County School System Ministry Movement
Second Harvest
Folded Flag
DayStar Broadcasting Network
Trinity Broadcast Network